Friday, April 08, 2022

Congresswoman Bice Introduces 'IRS Customer Service Modernization Act'

As one of those "lucky" taxpayers caught in the IRS backlog for well over a year... I say, get it done, Congresswoman!

Bice Introduces 'IRS Customer Service Modernization Act'

Washington, D.C. (April 7th) – Today, Congresswoman Stephanie Bice (R-OK) introduced the bipartisan IRS Customer Service Modernization Act along with the support of Representatives Rogers (R-AL), Meijer (R-MI), and McCormick (D-FL). This legislation would require the Secretary of Treasury to create an action plan within 60 days of enactment to complete the following: quarterly goals and benchmarks to allow zero backlog by Dec. 31, 2023, technical upgrades to improve processing times of tax returns, strategy to improve recruitment and retention rates at the IRS, improving taxpayer in-person meeting access to the Taxpayer Advocate Service and IRS, rapid identification of math errors and immediate notification of the taxpayer, and technological improvements to the IRS website for more efficient customer service. As of Dec. 31, 2021, there were still 6 million unprocessed individual returns, and in FY21, the IRS only responded to 11% of the 282 million phone calls by a customer service representative.

Congresswoman Bice issued the following statement:

“Over the past year, I have heard from hundreds of constituents who are having issues with the IRS. This bill begins the process of modernizing the IRS, including providing technological improvements, and upgrades to accelerate the time it takes to process tax returns. With the tax-filing season just around the corner, it is critical that the IRS be accessible to taxpayers who may have questions. I am confident that this legislation will decrease the backlog and lead to faster processing times in the future. I want to thank my colleagues for their support on this important piece of legislation.” 


  1. This article is lifted, word for word, from a press release by Rep Bice's office. !- why should some reporter get a by line when all they did was to cut and paste? 2- reason I am searching is because I want to know if she actually sponsored the bill and who c0-sponsored. The word "introduced" makes me suspicion that she might simply be trying to steal credit for a bill some other Rep actually sponsored. It would be nice if it were to be mentioned that it is just one out of a dozen or so bills trying to get the IRS modernized / repaired, after the gutting of most federal agencies by former president Bone Spurs.

    1. Yes, excluding my comments at the top this is identified as a press release from Congresswoman Bice's office.

      Per Bice is the author, and the following are original co-sponsors:
      Rep. Rogers, Mike D. [R-AL-3]
      Rep. Meijer, Peter [R-MI-3]
      Rep. Cherfilus-McCormick, Sheila [D-FL-20]


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